Legal
Terms of service.
Last updated: 23 July 2026 · This document is provided for general information and is not legal advice. It should be read together with any separate agreement, proposal or product terms that apply to you.
1. Introduction and acceptance
These Terms of Service (“Terms”) govern your access to and use of the website at servanaplatforms.com (the “Website”), and the products and services that Servana Pty Ltd (“Servana”, “we”, “us”, “our”) makes available through it.
By accessing or using the Website, requesting a demo, creating an account, or engaging our products or services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Website or our services.
These Terms should be read together with any separate proposal, order form, statement of work, or product-specific terms that apply to you. Where those documents conflict with these Terms, the more specific document governs the subject matter it covers.
2. About us (information under ECTA)
The Website is operated by Servana Pty Ltd, a company incorporated in the Republic of South Africa. The following information is provided in accordance with section 43 of the Electronic Communications and Transactions Act, 2002 (“ECTA”):
- Legal name: Servana Pty Ltd
- Registration number: 2025/897026/07
- Registered / physical address: 95 Owl Road, Kikuyu Estate, Midrand, Gauteng, 2090, South Africa
- Legal and contract enquiries: legal@servanaplatforms.com
- General enquiries: hello@servanaplatforms.com
- Website: servanaplatforms.com
Servana Pty Ltd is not currently registered for VAT, so no VAT is charged on our fees. Any additional registration details are available on request.
3. Definitions
In these Terms:
- “Content” means all text, graphics, designs, code, logos, and other material on the Website.
- “Products” means our software products and services, including those described as in alpha or early access (such as Roo and Cabbin).
- “Services” means our professional security and compliance services, including penetration testing, vulnerability assessments, and ISO/IEC 27001 and 27701 readiness work.
- “Engagement” means a specific piece of Services work governed by a written proposal, order form or statement of work.
- “Consumer” has the meaning given in the Consumer Protection Act, 2008 (“CPA”).
- “You” means the person or organisation accessing the Website or using our Products or Services.
5. Changes to these Terms
We may update these Terms from time to time to reflect changes to our Products, Services, business, or the law. The current version is always available on this page, with the “last updated” date shown at the top. Where a change is material, we will take reasonable steps to notify you. Your continued use of the Website or our Products and Services after the change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, you should stop using the Website and, where applicable, cancel in accordance with the Cancellation Policy.
6. Use of the Website (licence and acceptable use)
We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Website for lawful personal or internal business purposes. You agree not to:
- use the Website in any way that is unlawful, fraudulent, harmful, or that infringes the rights of others;
- attempt to gain unauthorised access to, interfere with, damage or disrupt the Website, our servers, or any connected network or system;
- copy, reproduce, scrape, harvest, frame, or create derivative works from the Content except as expressly permitted;
- introduce viruses, malware, or other malicious code, or circumvent or probe any security or access-control measure without our written authorisation;
- use the Website to send unsolicited communications, or to collect personal information about other users; or
- misrepresent your identity or affiliation.
We may investigate and take appropriate legal action against anyone who, in our reasonable opinion, breaches this clause, including suspending or terminating access.
7. Accounts and registration
Some Products require you to create an account. You are responsible for providing accurate registration information, for keeping your login credentials confidential, and for all activity that occurs under your account. You must notify us promptly of any unauthorised use of your account or any other breach of security. We may suspend or disable an account where we reasonably believe these Terms have been breached or where doing so is necessary to protect the security of the Product or other users.
8. Our Products (alpha and early access)
Some Products, including Roo, are still in alpha or early-access testing. They are provided on an “as is” and “as available” basis, may contain errors, and may change, be suspended, or be withdrawn at any time. Features described on the Website may not all be available, and we make no promise that any particular feature will be released or maintained.
Access to a Product may be subject to separate product-specific terms that apply in addition to these Terms. We will draw those terms to your attention within the Product. We build in the open — things will change, sometimes break, and always improve — and we will tell you when they do.
9. Our Services (security and compliance)
Penetration testing, vulnerability assessments, and ISO/IEC 27001 and 27701 readiness are delivered under a written proposal, order form or statement of work that sets out the scope, timing, deliverables, assumptions and fees for that Engagement. In particular:
- We only test or assess systems that you own or are lawfully authorised to have tested, and only after you have given written authorisation for the specific scope.
- Security findings are a point-in-time assessment of the agreed scope. They reduce risk but are not a guarantee that a system is free of all vulnerabilities, and they do not transfer responsibility for your systems to us.
- Readiness work prepares you for certification. We are not an accredited certification body and we do not issue certifications.
- You are responsible for backups, change-freeze arrangements, and any authorisations required from third parties (such as hosting providers) before testing begins.
- Cancellation, rescheduling and refunds for an Engagement are governed by the applicable proposal together with our Cancellation Policy and Refund Policy.
10. Orders, quotes and proposals
Descriptions, prices and information on the Website are an invitation to do business, not a binding offer. A binding agreement for Services is formed when we and you sign, or otherwise expressly accept, a proposal, order form or statement of work. A binding agreement for a paid Product is formed when your order is accepted and, where applicable, payment is authorised. We may decline any order or enquiry at our discretion before it is accepted, for example where the requested work is unlawful, out of scope, or beyond our capacity.
11. Fees, payment and invoicing
Fees for Products and Services are as set out on the Website, in the applicable proposal, or in your order form. Unless stated otherwise:
- prices are quoted in South African Rand (ZAR); Servana is not VAT-registered, so no VAT is added to our fees;
- subscription fees are billed in advance for each billing period; Services fees are billed as set out in the proposal (often as a deposit plus milestone or completion payments);
- payment is due by the date stated on the invoice; and
- we may suspend access or work where an invoice remains unpaid after its due date, having given you reasonable notice.
Card and electronic payments are processed by third-party payment providers, and your use of those providers is subject to their terms. Late payments may attract interest at the maximum rate permitted by law.
12. Your rights as a consumer
Where you deal with us as a consumer, the CPA gives you rights that cannot be excluded or waived, including the right to fair and honest dealing, the right to information in plain language, and rights in respect of the quality of goods and services. Nothing in these Terms limits or excludes any right you have under the CPA, POPIA, ECTA, or any other law that applies to you and cannot lawfully be excluded. Where any provision of these Terms conflicts with such a right, that right prevails to the extent of the conflict.
13. Cancellations, refunds and cooling-off
Your rights and our process for cancelling a subscription or Engagement are set out in our Cancellation Policy, and your rights to a refund are set out in our Refund Policy. Where ECTA’s cooling-off right applies to an online transaction, you may have the right to cancel within seven business days as described in those policies. Both policies form part of these Terms.
14. Intellectual property
All Content and all intellectual property rights in the Website, the Products, and our Services methodology and materials belong to Servana or its licensors and are protected by law. Except for the limited rights expressly granted to you in these Terms or a separate agreement, no rights are transferred to you. “Servana”, our logo, and our product names are our trade marks and may not be used without our prior written permission. Deliverables prepared for you under an Engagement are licensed or assigned to you as set out in that Engagement’s agreement, typically on full payment.
15. Your content and submissions
What you create with our Products, and the data and systems you share with us during an Engagement, remain yours. We use them only to provide the relevant Product or Service to you, and we keep Engagement information confidential.
If you send us ideas, feedback, or other unsolicited materials, you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use them to operate and improve our business and Products. We are under no obligation to use any submission, to keep it confidential (unless we have agreed otherwise in writing), or to compensate you for it. Please do not send us information you consider confidential without a prior written agreement.
16. Confidentiality
Each party may receive confidential information from the other, particularly during an Engagement. Each party agrees to keep the other’s confidential information secure, to use it only for the purposes of the relationship, and not to disclose it except to those who need to know it and are bound by confidentiality obligations, or as required by law. This clause does not apply to information that is public through no fault of the receiving party, was already lawfully known, or is independently developed.
17. Third-party links and services
The Website and our Products may link to or integrate third-party websites, tools or services that we do not control. We provide these for convenience and are not responsible for the content, products, security, or practices of any third party. Your use of a third-party service is at your own risk and subject to that third party’s terms and privacy notice.
18. Availability, maintenance and changes
We aim to keep the Website and our Products available, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue all or part of the Website or a Product at any time, including for maintenance, upgrades, or security. Where a change materially and adversely affects a paid Product you are using, we will give you reasonable notice and, where appropriate, the options set out in our Cancellation and Refund Policies.
19. Warranties and disclaimers
We provide the Services with reasonable care and skill. Except as expressly stated in these Terms, a proposal, or as required by law (including the CPA), and to the fullest extent permitted by law, the Website, Content and Products are provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website or any Product will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. Nothing in this clause limits any warranty or right that the law does not permit us to exclude.
20. Limitation of liability
To the fullest extent permitted by law, Servana and its directors, employees, contractors and partners will not be liable for any indirect, incidental, special, punitive or consequential loss, or for any loss of profits, revenue, business, data, or goodwill, arising out of or in connection with your use of (or inability to use) the Website, Products, or Services, whether in contract, delict (tort), or otherwise, even if we have been advised of the possibility of such loss.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Website, a Product, or an Engagement will not exceed the amount you paid to us for the relevant Product or Engagement in the twelve months preceding the event giving rise to the liability.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, for our gross negligence or wilful misconduct, or for any right you have under the CPA.
21. Indemnity
To the extent permitted by law, you agree to indemnify and hold Servana harmless from any claim, liability, loss, damage, cost or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Website, Products or Services, your infringement of a third party’s rights, or your failure to obtain any authorisation required before an Engagement begins.
22. Privacy and data protection
Our Privacy Policy explains how we collect, use and protect personal information and forms part of these Terms. Where we process personal information on your behalf as an operator during an Engagement, the roles, responsibilities and safeguards are set out in the Engagement agreement or a separate data-processing agreement. By using the Website and our Products and Services, you acknowledge our Privacy Policy.
23. Force majeure
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including natural disasters, load-shedding or power failures, failures of telecommunications or internet networks, acts of government, civil unrest, strikes, pandemics, or third-party service outages. We will take reasonable steps to mitigate the effect of such events and to resume performance as soon as reasonably possible.
24. Suspension and termination
We may suspend or terminate your access to the Website or a Product, or end an Engagement, where you materially breach these Terms or an Engagement agreement and (where the breach can be remedied) fail to remedy it within a reasonable period after notice, where required by law, or where necessary to protect the security or integrity of our systems or other users. On termination, the licences granted to you end, and clauses that by their nature should survive (including intellectual property, confidentiality, limitation of liability, and indemnity) continue to apply. Termination does not affect fees already due.
25. Notices and electronic communications
You consent to receiving communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing. We will send notices to the email address associated with your account or enquiry, and you should send notices to legal@servanaplatforms.com unless a specific agreement says otherwise. A notice is deemed received on the day it is sent, unless the sender receives a delivery-failure message.
26. Governing law and jurisdiction
These Terms, and any dispute arising out of or in connection with them or your use of the Website, Products or Services, are governed by the laws of the Republic of South Africa. Subject to the dispute-resolution clause below, you consent to the non-exclusive jurisdiction of the South African courts.
27. Dispute resolution
If a dispute arises, please contact us first at legal@servanaplatforms.com so we can try to resolve it in good faith. If it cannot be resolved informally within a reasonable time, either party may refer the dispute to the appropriate South African court or, where the parties agree in writing, to mediation or arbitration. Nothing in this clause prevents either party from seeking urgent interim relief, or affects any right you have to approach a relevant ombud, the National Consumer Commission, or a regulator.
28. General
If any provision of these Terms is found to be invalid or unenforceable, that provision is severed and the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of that right. You may not assign or transfer your rights under these Terms without our written consent; we may assign our rights and obligations to a successor entity. These Terms, together with any applicable proposal, order form, product terms, and our Privacy, Refund and Cancellation Policies, are the entire agreement between you and Servana in respect of their subject matter, and supersede any prior understanding.
29. Contact us
Questions about these Terms? Email legal@servanaplatforms.com, or reach us through the contact page and a person will reply.