Terms of Service

1. About us

This website is operated by Servana (Pty) Ltd, a company incorporated in South Africa. The following information is provided under section 43 of the Electronic Communications and Transactions Act, 2002 (ECTA):

• Legal name: Servana (Pty) Ltd.
• Registration number: 2025/897026/07.
• Registered / physical address: 95 Owl Road, Kikuyu Estate, Midrand, Gauteng, 2090.
• Email: legal@servanaplatforms.com.
• Website: servanaplatforms.com.

2. Acceptance of these terms

By accessing or using our website, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, please do not use the website. If you use it on behalf of an organisation, you confirm that you are authorised to bind that organisation.

3. Definitions

• “Content” means all text, graphics, designs, code, and other material on the website.
• “Products” means our software products and services, including those described as in alpha or early access (such as Roo and Trustark).
• “You” means the person or organisation accessing the website.

4. Use of the website

We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the website for lawful personal or internal business purposes. You agree not to:

• Use the website in any way that is unlawful, harmful, or fraudulent, or that infringes the rights of others.
• Attempt to gain unauthorised access to, interfere with, or disrupt the website or its underlying systems.
• Copy, reproduce, scrape, or create derivative works from the Content except as expressly permitted.
• Introduce malicious code or attempt to circumvent security measures.

5. Intellectual property

All Content and all intellectual property rights in the website and the Products belong to Servana or its licensors and are protected by law. Except for the limited rights expressly granted to you, no rights are transferred. “Servana”, our logo, and our product names are our trade marks and may not be used without our prior written permission.

6. Products in alpha and early access

Some Products are still in alpha or early-access testing. They are provided “as is” and “as available”, may contain errors, and may change, be suspended, or be withdrawn at any time. Access to a Product may be subject to separate product-specific terms, which apply in addition to these terms.

7. Demo requests and communications

When you request a demo, subscribe to updates, or otherwise contact us, you consent to us communicating with you electronically about your request. We handle the personal information you provide in line with our Privacy Policy.

8. Your submissions

If you send us ideas, feedback, or other materials, you grant us a non-exclusive, royalty-free, worldwide licence to use them to operate and improve our business and Products. We are under no obligation to use any submission, to keep it confidential (unless we have agreed otherwise in writing), or to compensate you for it. Please do not send us information you consider confidential without a prior written agreement.

9. Third-party links

The website may link to third-party websites or services we do not control. We provide these links for convenience only and are not responsible for the content, products, or practices of any third party. Your use of third-party services is at your own risk and subject to their terms.

10. Disclaimers

To the fullest extent permitted by law, the website and Content are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not warrant that the website will be uninterrupted, error-free, or secure. Nothing in these terms excludes, limits, or waives any right you have under the Consumer Protection Act, 2008 (CPA), POPIA, ECTA, or any other law that may not lawfully be excluded or limited.

11. Limitation of liability

To the fullest extent permitted by law, Servana and its directors, employees, and partners will not be liable for any indirect, incidental, special, or consequential loss, or any loss of profits, revenue, data, or goodwill, arising from your use of (or inability to use) the website or Products. Nothing in these terms limits liability that cannot lawfully be limited, including liability for our gross negligence or wilful misconduct, or any right you have as a consumer under the CPA.

12. Indemnity

You agree to indemnify and hold Servana harmless from any claim, loss, or expense arising out of your breach of these terms or your unlawful use of the website, to the extent permitted by law.

13. Privacy

Our Privacy Policy explains how we collect and use personal information and forms part of these terms. By using the website you acknowledge that policy.

14. Changes to these terms

We may update these terms from time to time. The current version is always available on this page, with the “last updated” date shown above. Your continued use of the website after changes take effect constitutes acceptance of the updated terms.

15. Governing law and jurisdiction

These terms are governed by the laws of the Republic of South Africa. You agree to the non-exclusive jurisdiction of the South African courts in respect of any dispute arising from these terms or your use of the website.

16. Dispute resolution

If a dispute arises, please contact us first at legal@servanaplatforms.com so we can try to resolve it. If it cannot be resolved informally, the dispute will be dealt with by the appropriate South African courts, without affecting any right you have to approach a relevant ombud or regulator.

17. General

If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce a right is not a waiver of that right. These terms are the entire agreement between you and Servana regarding your use of the website.

18. Contact us

Questions about these terms? Contact us at legal@servanaplatforms.com.